After The Independent reported on the lack of activation for some full-time student’s CTA U-Passes, there has been an update on the U-Pass situation. Andrew Dutil, the executive director for Student Union as well as Campus Rec, said in a statement the issue had been resolved. “We are currently reviewing and assessing the program to ensure smooth operations for future semesters,” Dutil added.

At the start of the Spring 2023 semester, some NEIU full-time students reported an issue with their U-Passes to the Independent, namely that the pass was not activated by the time classes started. While there was a solution for said issue, which involved going to the main campus in order to get the pass activated via the Welcome Desk, it was never formally announced to the NEIU community. One of the staff members that works at the front desk at El Centro, told the Independent that students were walking up to them about the situation early on in the spring semester. They had no real answer to give the students.

“[There has been]… no more problems with the CTA BUS PASS for students.” The anonymous staff member said to the Independent regarding the U-Pass. “They did mention it took the main campus to figure out what department to send the students so there was a little confusion, but they got it.”

As stated in the last article regarding the U-Pass, if there is any issue with your Ventra card regarding the U-Pass, head on over to the Welcome Desk on the main campus, so that the staff can reactivate it for you.